Support

Frequently-Asked Questions
Guardian: What does Player's Health do for my athlete?
As a Guardian within the Player’s Health system, you can have peace of mind knowing that your athlete’s medical information is protected within our application. Your athlete’s Player Health Record (PHR) is only shared with people and organizations that you approve of. Our goal is to complete the athlete's Circle of Care so that no injury falls through the cracks and goes undocumented or untreated. 1) When an injury is documented by a guardian, coach, or athletic trainer, Player’s Health communicates changes in the athlete’s health to his or her Player’s Health Circle of Care. 2) Player’s Health provides coaches with real-time information regarding the health of their roster, so as a guardian you can rest assured knowing that your athlete will only participate if they are healthy and cleared by you to participate. 3) Player’s Health provides protocols to help return the athlete back to play safely, including participation status communication and rehabilitation features.
Guardian: What does my role as a Guardian entail?
As a guardian within Player’s Health, you have complete control over your athlete’s participation status. If an injury is documented for your athlete, his or her Player’s Health playing status will turn from green to red. Once this happens, the athlete cannot return to participation until YOU, the guardian, has changed the status back to green. Documenting an injury in Player’s Health is quick and easy. At the top of your athlete’s profle, click “Add Injury” and you will be taken through a series of dropdowns in order to fll out the injury report. Not all felds are required, but more information is always better! Once the injury report is completed by the guardian, coach, or athletic trainer, the network of care will receive notifcations of the injurycompleting your athlete’s Circle of Care.
Guardian: Why should I give other people access to my athlete's phr?
With Player’s Health, the guardian is in control of the child’s recovery and treatment. Although a coach, guardian, or athletic trainer can document an injury and create an injury report, the guardian has the control over an athlete’s participation. ONLY the guardian can decide if the athlete is ft to return to play.
Guardian: Will my child's healthcare information be shared publicly?
No, your child’s individual health information is private and protected. Player’s Health keeps track of injuries that occur and aggregates the data surrounding these injuries. This data is invaluable for creating policies and procedures that can help better manage injuries in the future. These analytics may be shared, for example, with our research partners. The company does not use personal health information in connection with the athlete's name or any personal identifers. All data that is used is anonymized. For example, we may share with a research partner non-personally identifying information, such as fifteen (15) year-old male, ankle injury, Illinois soccer player.
Guardian: Who will have access to my child's healthcare information?
By creating a Player Health Record, the guardian can share important healthcare information with coaches, athletic trainers, and organization administrators. The guardian can also decide to share the Player’s Health Record with third parties, such as healthcare providers or other guardians. Only the guardian can choose to share the record with additional people, but keep in mind that if you are signing up through a sports organization, they may require access to the PHR.
Guardian: How do I add another athlete to my profile?
Adding another athlete to your Guardian Profile is easy! Simply click “add athlete” on the left hand side of your Player’s Health profile and you’ll be prompted to complete the new Athlete Health Record (AHR)
Guardian: What if I am more than one role within player's health? Ex. coach and guardian
Player’s Health allows for you to switch between the different roles you have within the organization! In order to switch to your “Coach” or “Guardian” profile, simply click your name at the top of the Player’s Health record and choose the role you wish to switch to from the drop down menu.
Guardian: How do I edit my profile or notification preferences?
Click your name at the top of the record and select “my profile” from the drop down menu. Here you’ll be able to edit any personal information and update notification preferences.
Guardian: How do I add/remove my athlete from a team?
You can: 1) Click the “Manage Teams” button at the top of the athlete’s profile and then select your athlete’s club and team; or 2) Click “Expand Teams” at the top of the athlete’s profile and you’ll be able to select the club and team your athlete is participating with.
Guardian: How do I document an injury?
1) If you have more than one athlete in your Player’s Health profile, ensure you have selected the correct athlete on the left hand side of your profile 2) Click “Add Injury” at the top of the player profile 3) Follow the prompts to go through the injury report and fill out as much information as you can. 4) The more information you enter, the more information your athlete’s coach and athletic trainer have!
Guardian: How do I edit my athlete’s profile information?
1) If you have more than one athlete in your Player’s Health profile, ensure you have selected the correct athlete on the left hand side of your profile. 2) Click the pencil button at the top of the AHR and you’ll be able to edit the athlete’s information.
Guardian: What if I don’t want all of the information on my athlete’s profile to be seen by coaches and administrators?
1) If there are specific things on the PHR you wish to keep private, click the little “eye” icon next to the health information you wish to hide. 2) Coaches, athletic trainers, and admins will not see this information unless you “open” the eye icon.
Guardian: How can I see active and inactive injuries?
You can see your athlete’s active injuries as well as inactive injuries. Scroll down in the PHR to the “injuries” section and click “active” or “inactive” injuries.
Guardian: How do I return my athlete back to play or change the participation status?
1) In order to return your athlete back to play so he/she can participate again, scroll down to the Injuries section of the PHR and click “Return to Play” next to the active injury. 2) You will have the option to add files such as a doctor’s note and then click over to “status” where you can choose what level of participation is right for your athlete
Guardian: What is the “files” section of the athlete profile for?
You have the option to add files to your athlete’s PHR. These can include any information you may want to share such as a doctor’s note.
Guardian: How do I edit my athlete’s injury report?
1) Scroll down to the Injuries section of the PHR and click on the active injury you would like to edit. 2) You’ll be taken to the injury report. Click the button at the top of the profile labeled “Edit Injury Report”.
Guardian: How do I share an injury report with someone else?
1) Scroll down to the Injuries section of the PHR and click on the active injury you would like to share. 2) You’ll be taken to the injury report. Click the button at the top of the profile labeled “Share”. 3) Enter the information of the person you would like to share the report with
Guardian: Where are notifications on my profile?
Notifications are found at the top of your profile. Look for the “bell” shaped icon.
Guardian: How do I share my athlete's injury report?
All Player’s Health injury reports are shareable, meaning you can provide access to your athlete’s injury details to anyone you choose. It is as easy as one-click, hit “Share” within the injury report!
Guardian: What if I have more than one athlete?
Once you are logged in and have created the first athlete’s profile, just click "Add Athlete" on the left side of the page and you will be prompted to create a second athlete profile!
Guardian: Is "manage teams" important?
YES! In order for your athlete’s sports organization to access the PHR, you need to affiliate the PHR with the correct team within Player’s Health. Ensure this is complete by clicking “Manage Teams” and selecting your athlete’s club and team.
Coach: How do I switch between teams I coach?
Choose the team you want to view from the drop down menu on the left side of your profile.
Coach: How do I learn about injury statistics in my organization?
You can see injury statistics by clicking “Manage Injuries” from your profile. You’ll then be able to click into each data set to learn more.
Coach: How do I break the information I have down by team?
1) If you are a coach for more than one team, you have the option to narrow your data down by team. 2) Choose the team you wish to see from the drop down.
Coach: How do I edit an injury report or return an athlete back to play?
1) Click “manage athletes” and find the athlete you are looking for. 2) Click “view injuries” and you’ll see the option to “return to play”. 3) Click “return to play” and you’ll have the option to edit the injury report, change the participation status of the athlete or return the athlete back to play. Note: Return to Play must be approved by guardians for athletes under 18 years of age
Coach: How do I document an injury?
1) Ensure you have selected the correct Player Health Record (PHR) from your roster. 2) Click "Add Injury" at the top of the player profile. 3) Follow the prompts to go through the injury report and fill out as much information as you can.
Coach: What is the “Participation” tab for?
This view shows you the playing status of athletes on your team. You can dive deeper into the athlete’s injury by clicking on the status.
Coach: Where is the injury report information?
This view shows you the playing status of athletes on your team. You can dive deeper into the athlete’s injury by clicking on the status.
Coach: Where is the injury report information?
1) First you will scroll down to the “injuries” section of the athlete’s Player Health Record (PHR). 2) You’ll then click on the injury you wish to see the report for.
Coach: Where are notifications on my profile?
Notifications are found at the top of your profile. Look for the “bell” shaped icon.
Coach: What if I am also a Guardian and/or Administrator?
In order to switch to your “Guardian” or “Admin” profile, simply click your name at the top of the Player Health Record (PHR) and choose the role you wish to switch to from the drop down menu.
Athletic Trainer: How do I return an athlete back to play?
1) Click the participation tab on the left hand side and then find the athlete who you want to return to play. 2) Click the athlete and you’ll be taken to the athlete’s Player Health Record (PHR). 3) Scroll down to the “injuries” section and find the active injury you want to change the status of. 4) Click “Return to Play” and you’ll be taken to update the injury report. Note: Return to Play must be approved by guardians for athletes under 18 years of age.
Athletic Trainer: How do I view injury statistics in my organization?
The injuries tab on your profile will show you injury statistics and data for your team. You can click into the statistics to learn more.
Athletic Trainer: How do I break the information I have down by team?
1) If you are an athletic trainer for more than one team, you have the option to narrow your data down by team. 2) Simply choose the team you wish to see from the drop down.
Athletic Trainer: How do I document and edit an injury?
1) Choose the injured athlete from the roster on the left side of your dashboard. 2) Click the "Add Injury" button and you will be prompted to fill out the injury report.
Athletic Trainer: What is the “Participation” tab for?
Enter into the athlete’s Player Health Record (PHR) and scroll down to the “injuries” section. You’ll be able to click between Active and Inactive injuries for that athlete.
Athletic Trainer: Where are notifications on my profile?
Notifications are found at the top of your profile. Look for the “bell” shaped icon.
Athletic Trainer: What is the “manage teams” button for?
This allows you to remove an athlete from one team and/or add them to another team.
Administrator: How do I find a particular athlete’s injury report?
There are many ways to find an athlete’s injury report from your Admin Dashboard. The simplest way is to click “manage athletes” and then type the athlete’s name in the search bar.
Administrator: How do I learn about injury statistics in my organization?
You can see injury statistics by clicking “Manage Injuries” from your profile. You’ll then be able to click into each data set to learn more.
Administrator: How do I break the information I have down by team?
1) As an Admin, you have the ability to view data for your entire organization or narrow it down by club and by team. 2) To narrow the data down to a club, simply choose the club from the drop down on the left side of the profile, but leave the team drop down blank. 3) To narrow the data down by team, simply choose the club and team from the left hand side of your profile.
Administrator: How do I edit an injury report or return an athlete back to play?
1) Click “manage athletes” and find the athlete you are looking for. 2) Click “view injuries” and you’ll see the option to “return to play”. 3) Click “return to play” and you’ll have the option to edit the injury report, change the participation status of the athlete or return the athlete back to play.
Administrator: How do I document an injury?
1) Click “manage athletes” and find the athlete you are looking for. 2) Click into the athlete’s profile and select “add injury”. 3) You will be prompted to fill out the injury report. Remember, not all information is required, but more information is better!
Administrator: What is an organization vs. a club vs. a team?
Here are some examples to help clarify: 1) An organization might be an entire school district while the club will be each individual school under that district. Each club (or school in this case) has it’s own teams. 2) An organization might be a hockey organization and the House League and a travel league would be the clubs. Each club has it’s own teams.
Administrator: Where are notifications on my profile?
Notifications are found at the top of your profile. Look for the “bell” shaped icon.
Administrator: Where is the injury report information?
1) First you will scroll down to the “injuries” section of the athlete’s PHR. 2) You’ll then click on the injury you wish to see the report for.
Administrator: How do I move a coach from one team to another?
1) Click on “Manage Coaches” and select the “Arrows” icon next to the coach you are working with. 2) You can choose the team you wish to add the coach to and drag the team over to the list of teams that coach coaches.